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  4. Message Templates

Message Template Types

Updated

The Absorb LMS sends automatic emails and system notifications based on action triggers, and these communications are referred to as Messages. Each Message is generated from a Message Template that can be customized. This article is a complete reference for the Message Templates available in Absorb LMS: what triggers each one, who can customize it, and which fields it supports.

For how to edit and configure templates, see Message Templates. For a full list of field variables and where they are available, see Message Template Fields.

 

Available Message Templates

The table below lists each Message Template, the action that triggers it, and the fields available for use within it. Availability varies by template: some appear only when the related feature, license, or add-on is enabled for your Portal, and field options differ from one template to the next. Confirm the individual template in the Message Templates Report before configuring it.

Reminder-based templates such as Course Nudge, Session Reminder, and the Course Due Date reminders are configured at the Course level; see Nudge Message Templates. The Mandatory Course Digest Email is covered in Mandatory Courses Email Digest.

Template Name Description Available Fields
New User

This Message is automatically sent to a Learner when their account is created in the LMS.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Courses
  • Set Password Link
  • Set Password Token
New User Activation

This Message is automatically sent to a Learner when their account is created but requires activation before they can log in.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Set Password Link
  • Set Password Token
Password Reset

This Message is automatically sent to a Learner when they request a password reset.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Reset Password Link
  • Reset Password Token
Online Course Enrollment

This Message is automatically sent to a Learner when they enroll or are enrolled into an Online Course.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Course ID
  • Course URL
  • Start Date
  • Expiry Date
  • Due Date
Online Course Completed

This Message is automatically sent to a Learner when they successfully complete an Online Course.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Exam Score
  • Exam Attempts
  • Certificate Expiry
  • Date Completed
  • Expiry Date
  • Competencies
  • Recommended Courses
Online Course Failed

This Message is automatically sent to a Learner when they fail an Online Course after exhausting all available attempts.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
Curriculum Enrollment

This Message is automatically sent to a Learner when they enroll or are enrolled into a Curriculum.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Course URL
  • Enrolled Date
  • Expiry Date
  • Due Date
  • Curriculum ID
Curriculum Completed

This Message is automatically sent to a Learner when they successfully complete all required Courses within a Curriculum.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Certificate Expiry
  • Expiry Date
  • Date Completed
  • Curriculum ID
  • Competencies
  • Recommended Courses
Session Enrollment

This Message is automatically sent to a Learner when they enroll or are enrolled into an Instructor Led Training Session.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Expiry Date
  • Course Name
  • Course URL
  • Session Name
  • Session Link
  • Session Location
  • Session Description
  • Session Instructors
  • Session Start Date
  • Session Time
  • Session End Date
  • Venue Name
  • Classes
  • Meeting URL
  • Waitlist Expiry in Hours
Session Full

This Message is automatically sent to a Learner when the Session they attempted to enroll in has reached maximum capacity.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Expiry Date
  • Course Name
  • Course URL
  • Session Name
  • Session Link
  • Session Location
  • Session Description
  • Session Instructors
  • Session Start Date
  • Session Time
  • Session End Date
  • Venue Name
  • Classes
  • Meeting URL
  • Waitlist Expiry in Hours
Session Reminder

This Message is automatically sent to a Learner as a reminder prior to an upcoming Instructor Led Training Session.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Course URL
  • Certificate Expiry
  • Expiry Date
  • Session Name
  • Session Link
  • Session Location
  • Session Description
  • Session Start Date
  • Session End Date
  • Session Time
  • Session Address
  • Classes
  • Meeting URL
Session Updated

This Message is automatically sent to enrolled Learners when the details of an Instructor Led Training Session have been modified.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Expiry Date
  • Course ID
  • Meeting URL
  • Course Name
  • Course URL
  • Session Name
  • Session Link
  • Session Location
  • Session Description
  • Session Instructors
  • Session Start Date
  • Session Time
  • Session End Date
  • Venue Name
  • Classes
  • Waitlist Expiry in Hours
Instructor Led Course Enrollment

This Message is automatically sent to a Learner when they enroll or are enrolled into an Instructor Led Course.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Course ID
  • Course URL
  • Expiry Date
Instructor Led Course Completed

This Message is automatically sent to a Learner when they successfully complete an Instructor Led Course.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Certificate Expiry
  • Competencies
  • Recommended Courses
Instructor Led Course Failed

This Message is automatically sent to a Learner when they are marked as failed in an Instructor Led Course.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
Certificate Expiry

This Message is automatically sent to a Learner when their Course Certificate is approaching its expiration date.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Certificate Expiry
Approval Pending

This Message is automatically sent to a Learner when their enrollment request is awaiting approval from an Administrator.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
Approval Denied

This Message is automatically sent to a Learner when their enrollment request has been denied by an Administrator.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
Approval Request

This Message is automatically sent to an Administrator when a Learner submits an enrollment request that requires approval.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Department
  • Date
  • Course Name
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Approval Link
  • Deny Link
  • Learner First Name
  • Learner Middle Name
  • Learner Last Name
  • Learner Email Address
  • Learner Phone
  • Learner Username
  • Learner Department
Payment Approved

This Message is automatically sent to a Learner when their payment for a Course or training has been successfully processed.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Course Nudge

This Message is automatically sent to a Learner as a reminder to begin or continue a Course they have not yet completed.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Course URL
  • Start Date
  • Expiry Date
  • Due Date
Mark Attendance Reminder

This Message is automatically sent to an Instructor or Administrator as a reminder to mark attendance for a completed Instructor Led Training Session.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Waitlist

This Message is automatically sent to a Learner when they are added to a Session Waitlist, or when a spot opens and they are promoted off the Waitlist.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Expiry Date
  • Course Name
  • Course URL
  • Session Name
  • Session Link
  • Session Location
  • Session Description
  • Session Instructors
  • Session Start Date
  • Session Time
  • Session End Date
  • Venue Name
  • Classes
  • Meeting URL
  • Waitlist Expiry in Hours
Observation Checklist Ready For Review Notification

This Message is automatically sent to a Reviewer when a Learner completes an Observation Checklist that is ready for evaluation.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • Reviewer Experience Link
  • Reviewer Learner Checklists Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Checklist Name
  • Learner First Name
  • Learner Last Name
  • Learner Username
Task Notification

This Message is automatically sent to a Learner or Administrator when a Task assignment is created or requires action within a Course.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Task Name
  • Admin Task Report Link
  • Proctor Code
  • Learner Username
  • Learner First Name
  • Learner Last Name
Marked As Absent

This Message is automatically sent to a Learner when they are marked as absent from an Instructor Led Training Session by an Administrator or Instructor.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Date
  • LMS Link
  • Admin LMS Link
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Course URL
  • Session Name
  • Session Link
  • Session Location
  • Session Description
  • Session Instructors
  • Session Start Date
  • Session Time
  • Session End Date
  • Venue Name
  • Classes
  • Meeting URL
Course Due Date 1

This Message is automatically sent to a Learner as the first scheduled reminder when a Course Due Date is approaching and the Course has not yet been completed.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • Start Date
  • Time Left
  • LMS Link
  • LMS Name
  • Company Name
Course Due Date 2

This Message is automatically sent to a Learner as the second scheduled reminder when a Course Due Date is approaching and the Course has not yet been completed.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • Start Date
  • Time Left
  • LMS Link
  • LMS Name
  • Company Name
Course Due Date 3

This Message is automatically sent to a Learner as the third scheduled reminder when a Course Due Date is approaching and the Course has not yet been completed.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • Start Date
  • Time Left
  • LMS Link
  • LMS Name
  • Company Name
Course Due Date 4

This Message is automatically sent to a Learner as the fourth scheduled reminder when a Course Due Date is approaching and the Course has not yet been completed.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • Start Date
  • Time Left
  • LMS Link
  • LMS Name
  • Company Name
Course Due Date 5

This Message is automatically sent to a Learner as the fifth scheduled reminder when a Course Due Date is approaching and the Course has not yet been completed.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • Start Date
  • Time Left
  • LMS Link
  • LMS Name
  • Company Name
Course Overdue Recurring Reminder

This Message is automatically sent to a Learner when a Course Due Date has passed and the Course has not been completed.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • Start Date
  • Time Left
  • LMS Link
  • LMS Name
  • Company Name
Receipt

This Message is automatically sent to a Learner upon successful completion of a Course purchase transaction.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Transaction ID
  • Transaction Date
  • Payment Type
  • Billing First Name
  • Billing Last Name
  • Billing Address
  • Billing City
  • Billing Province/State
  • Billing Country
  • Billing Postal Code
  • List of Purchased Courses
  • Sub Total
  • Discount
  • Total Amount
  • Currency
  • Key Name
  • Key Link
  • Country Tax Label
  • Country Tax
  • Province Tax Label
  • Province Tax
Course Comment Reply

This Message is automatically sent to a Learner when another user replies to a Course Comment they posted.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • Course Comment
  • Course Reply Comment
  • Course Comment Link
  • LMS Name
  • Unfollow Course Comment Link
Session Approval Pending

This Message is automatically sent to a Learner when their enrollment request for an Instructor Led Training Session is awaiting approval.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Course URL
  • Session Name
  • Session Link
  • Session Location
  • Session Description
  • Session Instructors
  • Session Start Date
  • Session Time
  • Session End Date
  • Venue Name
  • Classes
  • Meeting URL
  • Waitlist Expiry in Hours
Session Approval Request

This Message is automatically sent to an Administrator when a Learner submits an enrollment request for a Session that requires approval.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Department
  • Date
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Approval Link
  • Deny Link
  • Learner First Name
  • Learner Middle Name
  • Learner Last Name
  • Learner Email Address
  • Learner Phone
  • Learner Username
  • Learner Department
  • Session Address
  • Course Name
  • Course URL
  • Session Name
  • Session Link
  • Session Location
  • Session Description
  • Session Instructors
  • Session Start Date
  • Session Time
  • Session End Date
  • Venue Name
  • Classes
  • Meeting URL
  • Waitlist Expiry in Hours
Instructor Notification

This Message is automatically sent to an Instructor when a Learner enrolls into a Session they are assigned to teach.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course ID
  • Course Name
  • Course URL
  • Session Name
  • Session Link
  • Session Location
  • Session Description
  • Session Instructors
  • Session Start Date
  • Session Time
  • Session End Date
  • Venue Name
  • Classes
  • Meeting URL
  • Waitlist Expiry in Hours
Scheduled Report

This Message is automatically sent to an Administrator when a scheduled report has been generated and is ready for download.

This Message can be customized by an Admin.
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Export Data

This Message is automatically sent to an Administrator when a data export has been completed and is ready for download.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
User Import Error

This Message is automatically sent to an Administrator when a User Import Job encounters errors during processing.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • User Import Reference Number
  • File Path
  • User Import Job ID
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Course Upload Approval Request

This Message is automatically sent to a Reviewer when a Learner submits a file upload for a Course that requires review and approval.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • Course Upload Name
  • Learner First Name
  • Learner Last Name
  • Username
  • Admin LMS Link
  • Email Address
  • Department
  • Company Name
  • Company Email
  • Department Image
  • Reviewers Notes
Course Upload Approved/Declined

This Message is automatically sent to a Learner when their course file upload has been reviewed and either approved or declined by a Reviewer.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Course ID
  • Course Upload Name
External Training Approval Request

This Message is automatically sent to an Approver when a Learner submits an External Training record that requires review and approval.

This Message can be customized by an Admin.
  • Approver First Name
  • Approver Last Name
  • Learner Username
  • Learner First Name
  • Learner Last Name
  • Learner Email Address
  • Template Name
  • Submission Title
  • Admin LMS Link
  • Department
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
External Training Approved/Declined

This Message is automatically sent to a Learner when their External Training submission has been reviewed and a decision has been made by an Approver.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Template Name
  • Submission Title
Import Online Course Success

This Message is automatically sent to an Administrator when an Online Course Import Job has completed successfully.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • Edit Online Course Link
  • Date
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Import Online Course Failure

This Message is automatically sent to an Administrator when an Online Course Import Job has failed.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • File Path
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Absorb Create Invite to Review

This Message is automatically sent to a Reviewer when they are invited to review a Course created in Absorb Create.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • Absorb Create Course Link
  • Additional Instructions
  • Creator First Name
  • Creator Last Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Absorb Create Mention

This Message is automatically sent to a User when they are @mentioned in a comment within an Absorb Create Course project.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • Absorb Create Course Link
  • Mentioner First Name
  • Mentioner Last Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Skills Qualification

This Message is automatically sent to a Learner when they achieve a Skills qualification based on their completed training and assessed Competencies.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
New Learner Conversation

This Message is automatically sent to a Learner when they receive a new direct message from another User within the LMS.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Sender First Name
  • Sender Last Name
  • Conversation Link
  • LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Reviewer User Type Enabled

This Message is automatically sent to a User when their account is granted the Reviewer User type, enabling access to the Reviewer experience.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Job Title
  • Date
  • LMS Link
  • Reviewer LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Learner API Call Limit Reached

This Message is automatically sent to an Administrator when Learner API call usage for the Portal has reached the warning threshold.

This Message can be customized by an Admin.
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Learner API Call Limit Exceeded

This Message is automatically sent to an Administrator when Learner API call usage for the Portal has exceeded the allowed limit.

This Message can be customized by an Admin.
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Receipt with Subscriptions

This Message is automatically sent to a Learner upon successful completion of a subscription purchase transaction.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Transaction ID
  • Transaction Date
  • Payment Type
  • Billing First Name
  • Billing Last Name
  • Billing Address
  • Billing City
  • Billing Province/State
  • Billing Country
  • Billing Postal Code
  • List of Purchased Courses
  • Sub Total
  • Discount
  • Total Amount
  • Currency
  • Key Name
  • Key Link
  • Country Tax Label
  • Country Tax
  • Province Tax Label
  • Province Tax
  • Type
Cancelled Session

This Message is automatically sent to enrolled Learners when an Instructor Led Training Session is cancelled by an Administrator.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Company Email
  • Department Image
  • Course Name
  • Course URL
  • Session Name
  • Session Link
  • Session Location
  • Session Description
  • Session Instructors
  • Session Start Date
  • Session Time
  • Session End Date
  • Venue Name
  • Classes
  • Meeting URL
  • Waitlist Expiry in Hours
Access Purchased for Subscription

This Message is automatically sent to a Learner when subscription access has been purchased on their behalf.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Subscription Name
Access Purchased For Subscription On Behalf Of Others

This Message is automatically sent to a purchaser who buys subscription access on behalf of one or more other Learners.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Subscription Name
  • Seats Number
Subscription Assigned by Admin

This Message is automatically sent to a Learner when an Administrator assigns a subscription to their account.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Phone
  • Company Email
  • Department Image
  • Subscription Name
Subscription Assigned to User by Purchaser

This Message is automatically sent to a Learner when another User (the purchaser) assigns subscription access to their account.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • LMS Name
  • Company Phone
  • Company Email
  • Department Image
  • Subscription Name
Subscription Assigned to Unregistered User by Purchaser

This Message is automatically sent to an unregistered User when subscription access is purchased for them, prompting them to create an account in the LMS.

This Message can be customized by an Admin.
  • Email Address
  • Department
  • LMS Link
  • LMS Name
  • Company Phone
  • Company Email
  • Department Image
  • Subscription Name
Subscription Canceled by Admin

This Message is automatically sent to a Learner when an Administrator cancels their active subscription.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Phone
  • Company Email
  • Department Image
  • Subscription Name
  • Subscription Expiration Date
Subscription Expired by Admin

This Message is automatically sent to a Learner when an Administrator expires their subscription ahead of its natural renewal date.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Phone
  • Company Email
  • Department Image
  • Subscription Name
Subscription Renewal Reminder

This Message is automatically sent to a Learner as a reminder before their subscription is scheduled to renew.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Subscription Name
  • Recurrence Date
Admin-Assigned Subscription Renewal Reminder

This Message is automatically sent to a Learner as a reminder before an Admin assigned subscription is scheduled to expire or renew.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Phone
  • Company Email
  • Department Image
  • Subscription Name
  • Subscription Expiration Date
  • Recurrence Date
Subscription Renewal Failed

This Message is automatically sent to a Learner when an automatic subscription renewal attempt has failed due to a payment issue.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Phone
  • Company Email
  • Department Image
  • Subscription Name
Subscription Course Change Notification

This Message is automatically sent to a Learner when the courses available within their active subscription have been updated or changed by an Administrator.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Department Image
  • Company Phone
  • Company Email
  • Subscription Name
  • Removed Subscription Courses
  • Added Subscription Courses
Credit Card Updated

This Message is automatically sent to a Learner when the credit card on file for their account or subscription has been successfully updated.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Absorb Skills Self-Assessment Nudge

This Message is automatically sent to a Learner as a reminder to complete a Skills self-assessment that has been assigned to them.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Absorb Skills Learning Path Nudge

This Message is automatically sent to a Learner as a reminder to begin a Skills learning path that has been recommended or assigned to them.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Learning Path Completed

This Message is automatically sent to a Learner when they successfully complete all Courses within a Skills learning path.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Manager Completed Learner Self Assessment Review Message

This Message is automatically sent to a Learner when their manager has completed the review of the Learner's Skills self-assessment.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Company Name
  • Company Phone
  • Company Email
  • Manager Name
Skills Import

This Message is automatically sent to an Administrator when a Skills data import job has completed processing.

This Message can be customized by an Admin.
  • Imported Records
  • Import Date
  • Total Records
  • Failed Records
  • Successful Records
  • Request ID
  • Integration Run ID
  • Job Roles Report URL
Skills Job Roles Import

This Message is automatically sent to an Administrator when a Skills job roles import job has completed processing.

This Message can be customized by an Admin.
  • Imported Records
  • Import Date
  • Total Records
  • Failed Records
  • Request ID
  • Integration Run ID
  • Job Roles Report URL
Duplicate Course Success

This Message is automatically sent to an Administrator when a Course duplication job has completed successfully.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • Edit Online Course Link
  • Date
  • Company Name
  • Company Email
  • Department Image
Duplicate Course Failure

This Message is automatically sent to an Administrator when a Course duplication job has failed during processing.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • File Path
  • Company Name
  • Company Email
  • Department Image
Bulk Online Course Edit

This Message is automatically sent to an Administrator when a bulk Course edit operation has completed processing.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Department
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Content Replacement Summary

This Message is automatically sent to an Administrator when a content replacement operation has completed, summarizing all affected Courses and enrollments.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Content Replacement Activity Report Link
Content Retirement Notification

This Message is automatically sent to an Administrator when Courses tied to a content contract are scheduled to be retired from the catalog.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Company Name
  • Company Email
  • Content Contract Name
  • Retiring Courses Count
  • Content Retiring Courses Link
SCIM Token Expired

This Message is automatically sent to an Administrator when the SCIM provisioning token for their portal has expired and requires renewal.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Company Name
  • Company Email
Generated Report

This Message is automatically sent to an Administrator when an on-demand report has been generated and is ready for download.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Scheduled Custom Report

This Message is automatically sent to an Administrator when a scheduled custom report built in Analyze Essentials has been generated and is ready for download.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Generated Custom Report

This Message is automatically sent to an Administrator when an on-demand custom report built in Analyze Essentials has finished generating and is ready for download.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Reviewer Transfer

This Message is automatically sent to a Reviewer when observation checklist items are transferred to them from another Reviewer.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Department
  • Company Name
  • Company Phone
  • Company Email
Course Bundle Enrollment

This Message is automatically sent to a Learner when they enroll or are enrolled into a Course Bundle.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Course Name
  • Course URL
  • Enrolled Date
  • Expiry Date
  • Courses
Enrollment import completed

This Message is automatically sent to an Administrator when a bulk enrollment import job has completed processing.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Department
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Mandatory Course Digest Email

This Message is automatically sent to a Learner on a configured schedule summarizing their pending and in-progress mandatory Course enrollments.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Digest Time Frame
  • Digest Send Date
  • Mandatory Courses List
  • Company Name
  • Company Email
  • Cadence
Enrollment Key

This Message is automatically sent to an Administrator as a notification related to Enrollment Key seat usage and remaining capacity.

This Message can be customized by an Admin.
  • Key Name
  • Courses
  • Total Seats
  • Used Seats
  • Remaining Seats
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • LMS Name
  • Date
  • Department
Integration Sync Issues

This Message is automatically sent to an Administrator when a third-party integration sync encounters errors or requires attention.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • Job Title
  • Date
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Coupon Time Out Notification

This Message is automatically sent to an Administrator when a Coupon code expires without being fully redeemed.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
Course Due Date

This Message is automatically sent to a Learner when a Course Due Date has been reached and the Course has not been completed.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Middle Name
  • Email Address
  • Phone
  • Username
  • Department
  • LMS Link
  • Admin LMS Link
  • LMS Name
  • Company Name
  • Company Phone
  • Company Email
  • Department Image
  • Date
  • Job Title
  • Course Name
  • Course URL
AI Course Generation - Publish Completed

This Message is automatically sent to an Administrator or Course creator when an AI-generated Course has been successfully published to the LMS.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • LMS Link
  • Company Name
  • Company Email
AI Course Generation - Publish Failed

This Message is automatically sent to an Administrator or Course creator when an AI-generated Course fails to publish to the LMS.

This Message can be customized by an Admin.
  • First Name
  • Last Name
  • Course Name
  • LMS Link
  • Company Name
  • Company Email

 

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