Re-enrollment and Re-certification are options within your Course that enable Users that have previously completed a Course to take a fresh attempt through it. This is useful for purposes such as annual compliance training or any other certification that must be renewed in regular intervals. This guide will expand on the two concepts, and explain how to perform them from both the Admin and Learner Interfaces.
Re-Enrollment
Re-enrollment can be found under the Completion tab when editing a Course, you will see an option to Allow Re-enrollment. When this toggle is turned ON, you will be presented with the option to choose when a Learner is able to Re-enroll themselves in the Course. This can be set to either a certain length of time after their Course completion date, or a certain length of time before their Course Certificate expires (see below for more information on re-certification).
If Course Repurchase has been configured, then Allow Re-enrollment also needs to be configured before the Repurchase Price will be displayed to Learners in the catalog.
To Re-enroll a Learner from the Admin Interface:
- Go to either the Course > Enrollments or User > Enrollments report and select a Course Enrollment.
- On the right hand side you will now have the option to Re-enroll the User in the Course.
- As an Admin, this option will always be available to you regardless of Re-enrollment settings at the Course level.
- As an Admin, this option will always be available to you regardless of Re-enrollment settings at the Course level.
To Re-enroll in a Course from the Learner Interface, if you are within the Re-enrollment period:
- Go to My Courses, and filter for the Course you wish to Re-enroll in; you can also find this in the Catalog.
- If you are within the Re-enrollment period (i.e. enough time has elapsed after completion or you're within the number of days before Certificate Expiry), you will see the option to Re-enroll on the Course.
- If the Learner is eligible to Re-enroll into the course, and repurchase has been configured, then the Repurchase Price will be displayed.
The Post Enrollments feature also allows Re-enrollment.
Re-enrollment with Enrollment Keys
Enrollment Keys can be used to Re-enroll into Courses, when Allow Re-enrollment has been enabled.
Learners need to meet the Re-enrollment criteria configured for the Course based on Time after Completion or Time Before Certificate Expires.
If the Course is set to Allow Failure, and Allow Re-enrollment has been configured, then the Learner needs to meet the criteria defined under Allow Re-enrollment On Failure.
Learners can also Re-enroll into Courses where Allow Repurchase has been enabled for the Course.
Choose When a Learner can Re-Enroll & Duration
When configuring Re-enrollment, there are two sections that need to be configured. These sections are Choose when a learner can re-enroll and Duration.
The Choose when a learner can re-enroll section has two options:
- Time after completion: When this option is selected, the Duration will be the amount of time after a Learner completes the Course until that Re-enrollment will be allowed for the Learner.
- Time before certificate expires: When this option is selected, the Duration will be the amount of time prior to the Certificate for the Course expiring, that Re-enrollment will be allowed for the Learner.
The Duration section has multiple fields, one for Years, Months and Days. It is important to review the configuration of this section, as it is possible to create a configuration that allows Re-enrollment early, or incredibly late if the incorrect value is added.
Only if there is a value for Duration will the Re-enroll Automatically section appear.
Re-Enroll Automatically
The Re-enroll Automatically feature allows you to configure the Re-enrollment of a Learner into a Course, as soon as they meet the requirements set to Re-enroll manually. If this toggle is turned ON, whenever a Learner meets the requirements to Re-enroll, the system will automatically do so for them. The new enrollment will appear as being created by the Re-enrollment Method.
For more information about configuring the Re-enroll Automatically feature review this article:
Automatic Re-enrollment will only process for an Active Completed Enrollment. A Completed Historic Enrollment will not trigger Automatic Re-enrollment.
Historic Enrollments
When a User is Re-enrolled in a Course, all of their Lesson progress will be reset; it will effectively simulate a new Enrollment. However, their previous Enrollments will be archived and the LMS will retain all of the reporting data from these Historic Enrollments.
Historic Enrollments are the enrollments in a Course that pre-date the most recent (i.e "active") enrollment. These Historic Enrollments can be managed by selecting any active Enrollment in either the User Enrollments, Course Enrollments, or Course Activity reports.
From the Historic Enrollments report you will be able to edit each Enrollment to achieve further reporting on that instance. Historic Enrollments will also be listed in the admin-side Learner Transcript.
Once the User is selected, you can click on Historic Enrollments from the Actions menu. This will redirect you to the Enrollment History report.
Once the report has loaded, you can select as many of the Enrollments in the report as required, and then choose the Delete Enrollments button from the Actions menu. You will be prompted to confirm you wish to delete the Enrollments with a modal window. Once OK is clicked, the Enrollments will be removed from the Learner's transcript.
Historic Enrollment deletions are permanent and cannot be recovered. Be sure that you are deleting the correct Enrollments as this change is not reversible.
Learner Initiated Unenrollment
If a Learner is allowed to unenroll themselves from a Course, a Historic Enrollment will be recorded with the Unenrollment Method of Self. If a Learner unenrolls from a Course this way, an Admin will be unable to delete the Historic Enrollment.
Re-Certification
If you want to allow Users to be Re-certified for a Course that they Re-enroll in, the Course Certificate must have an Expiry Date. Once this is in place, you can then allow Re-certification by selecting the Time before certificate expires setting or Time after completion.
When setting Month or Year, the Learner will be able to Re-enroll (x) full years to the day after initial Course completion or (x) months to-the-day.
For example, if a Learner completes a Course on January 22, 2018 and Re-enrollment is set for 3 months, the Learner will be able to Re-enroll on April 22, 2018. If the Re-enrollment is set for 2 years, the Learner will be able to Re-enroll on January 22, 2020.
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