Skills: Administration

This article is about the paid add-on Absorb Skills. For information on purchasing this service, please reach out to your Client Success representative.

  • Click here to view the Absorb Skills Introduction.

To accommodate Absorb Skills and offer Administrators the ability to effectively review Skills related information such as Job Skills, Absorb Skills includes Reports and a dedicated section on the Add / Edit Course page.

Once enabled on a Portal, all Skills-related Reports can be found in the Skills section of the global navigation.

Skills section of the global navigation in the Admin Experience

 

Mapping Job Skills to Courses

An Admin is able to manually map Job Skills to existing content in their LMS.

Skills section of the Edit Course form

 

To map Job Skills to a Course, follow the steps below:

  1. Navigate to the Courses Report.
  2. Select the desired Online Course, Curriculum, or Instructor Led Course (ILC).
  3. Open and navigate to the Skills section of the Edit Course form.
  4. Click Add Skills.
  5. Using the modal, select your desired Job Skill to map to the Course.
  6. Select the specific Proficiency Level of the given Job Skill, or leave it as None Selected.
  7. Repeat steps 5 and 6 until all desired Job Skills have been added.
  8. Publish the Course.
    • Ensure Self Enrollment Rules match the Learners that you want to surface this Course to via Skills.

An example of adding Skills to a Course is shown in the GIF below:

absorb-skills-add-skills-to-course.gif

 

Skills Levels

Levels for Skills are applicable when Learners are completing the Skills Self-Assessment, but do not factor into Course recommendations. Note that Lightcast Skills will not have level descriptions. These descriptions can be added in your own Skills library after importing.

 

Skill Tagging

Absorb supports Automated Skill Tagging for Online Courses, ILCs, and Curricula using a machine learning (ML) model powered by Lightcast Skills.

 

How Auto-Tagging Works

Automatic Tagging is powered by a proprietary ML model trained on Lightcast's Skills Taxonomy. It uses the following Course metadata to suggest the most relevant Job Skills:

  • Course Name
  • Course Description
  • Course Tags

Using this data, Absorb presents a ranked list of recommended Skills that Admins can accept, remove, or override.

 

Automatic Tagging in Online Courses and ILCs

To add Skills using Automatic Tagging in Online Courses and ILCs, follow the steps below:

  1. Open the Courses Report and select an Online Course or an ILC.
  2. In the Edit Course form, navigate to the General section and confirm that Automatic Tagging is toggled on.
    skills-auto-tagging-toggle.png
     
  3. Navigate to the Skills section. Recommended Skills are indicated by an asterisk (*) next to the Skill name. Additional recommended Skills are listed below the Add recommended button. Note: This button may only appear when the Course Title, Description, or Tags have been changed and the recommendation engine finds at least one Skill that is not already tagged on the Course.
  4. Click the Add recommended button to add all recommended Skills. You can also manually add specific Skills by clicking the button with that Skill and a + icon, or click Add Skills to manually select Skills.
    skills-auto-tagging-add-recommended.png
     
  5. Review the list of recommended Skills. Remove any Skills that should not be included using the Delete button on the right-hand side of the Skills list. Click the Expand button between the Proficiency Level and the Delete button to view a Skill's description.
  6. You can also add optional Proficiency Levels to Skills that do not already have them. Click the drop-down on the right-hand side of a Skill to assign a Proficiency Level to it.
  7. Click Publish to save.

 

Automatic Tagging in Curricula

To add Skills using Automatic Tagging on a Curriculum, follow the steps below:

  1. Open the Courses Report and select a Curriculum.
  2. In the Edit Curriculum form, navigate to the General section and confirm that Automatic Tagging is toggled on.
  3. Navigate to the Skills section. Recommended Skills are indicated by an asterisk (*) next to the Skill name. Additional recommended Skills are listed below the Add recommended button.

    Add Recommended Button Availability

    Note that this button may only appear when a Name, Description, or Tags on the Curriculum or on one or more Courses in the Curriculum has changed, and the recommendation engine finds at least one Skill that is not already tagged on the Curriculum.

    The button will also appear if the Skills for one of the related Courses has changed and introduces a new Skill to the Curriculum.

  4. Click the Add recommended button to add all recommended Skills. You can also manually add specific Skills by clicking the button with that Skill and a + icon, or click Add Skills to manually select Skills.
  5. Review the list of recommended Skills. Remove any Skills that should not be included using the Delete button on the right-hand side of the Skills list. Click the Expand button between the Proficiency Level and the Delete button to view a Skill's description.
  6. You can also add optional Proficiency Levels to Skills that do not already have them. Click the drop-down on the right-hand side of a Skill to assign a Proficiency Level to it.
  7. Click Publish to save.

 

Bulk Tagging (Online Courses Only)

You can also add recommended Skills to multiple Online Courses at once using bulk edit actions. To complete this, follow the steps below:

  1. From the Courses Report, select multiple Online Courses.
  2. Click Edit Multiple in the Mass Actions menu.
    Edit Multiple option in the Mass Actions menu on the Courses Report
     
  3. Navigate to the Skills tab and toggle on Skills.
  4. Click the Action menu and select Add from the available drop-down options.
  5. Click Recommended under Skills.
  6. Choose Action Add with Recommended selected. This automatically applies unique Skill suggestions to each individual Course.
    skills-auto-tagging-bulk-tagging-courses.png
     
  7. Click Publish.

 

Partner-Supported Content (Pre-Tagged)

Courses from the following partner libraries are already tagged and do not require auto-tagging:

  • AmplifyMax Library
  • LinkedIn Learning

When these courses are pulled in from the Content Catalog, skills are automatically applied during conversion. As such, auto-tagging only applies to:

  • All other non-partner content, including custom and internally developed Online Courses.

 

Importing Skills with a CSV File

Admins with the Skills - Modify Permission can add or update multiple Skills at once by importing a CSV file. The file must match the exact column structure described below, or the upload is rejected before any Skills are created. For details on enabling Skills and the Permissions required, see Skills: Configuring Skills & Licensing.

 

File Requirements

Before uploading, confirm that the file meets each of the following requirements:

  • The file uses the .csv file extension.
  • The file is no larger than 10 MB.
  • The file contains no more than 10,000 Skill rows, not counting the header row.
  • The file contains at least one Skill row below the header row.
  • The file contains all nine required column headers, in the required order, with no additional columns.

 

Required Column Headers

The CSV file must contain the following nine column headers, spelled exactly as shown and arranged in this order. Each column header is described in the table below.

Column Header Required Accepted Values and Notes
SkillId Optional A GUID. Leave this column blank unless you need to assign a specific identifier to a new Skill. See How Existing Skills Are Matched below.
Name Required The name of the Skill. Skill names are unique, and leading and trailing spaces are removed on import.
Description Optional A description of the Skill. Imports as empty when left blank.
IsActive Optional TRUE or FALSE. The values 1 and 0 are also accepted. When this column is blank, the Skill is imported as inactive.
Level1Description Optional The description for Proficiency Level 1. Imports as empty when left blank.
Level2Description Optional The description for Proficiency Level 2. Imports as empty when left blank.
Level3Description Optional The description for Proficiency Level 3. Imports as empty when left blank.
Level4Description Optional The description for Proficiency Level 4. Imports as empty when left blank.
Level5Description Optional The description for Proficiency Level 5. Imports as empty when left blank.

 

Column Order Is Enforced

All nine columns are validated for both spelling and position. A file that is missing a required header, lists the headers in a different order, or includes an extra column is rejected, and the error message identifies the headers that need to be corrected.

 

How Existing Skills Are Matched

Each row in the file is matched against your existing Skills by the value in the Name column, and the result determines whether a Skill is updated or created:

  • If a Skill with the same name already exists, that Skill is updated with the values in the row.
  • If no Skill with that name exists, a new Skill is created. When the row includes a SkillId, that value is used as the identifier for the new Skill. When it is blank, an identifier is generated automatically.

Rows without a value in the Name column are skipped and reported as invalid. The remaining rows in the file are still processed.

 

Messages

There are five Message Templates that can be enabled for the Skills workflows. These messages are intended to direct Learners to the Skills feature and keep them engaged through their Skills journey.

To enable these Message Templates, follow the steps below:

  1. In the Admin Experience (AE), click the Account button in the top right corner.
    Account button in the top right corner of the Admin Experience
  2. Click Client Settings.
    Client Settings option in the Account menu
  3. On the Client Settings page, click the Skills card.
  4. In the Skills overlay, scroll down to Messages and click the toggle ON.
  5. Click Save.
    absorb-skills-enable-messages.gif

 

The Message Templates can be accessed through the Message Templates Report. To locate these templates, follow the steps below:

  1. Click the Setup tile in the menu on the left-hand side of the page.
    Setup tile in the left-hand menu
  2. Click Message Templates.
    Message Templates option in the Setup menu
  3. On the Message Templates Report, click the Filter icon.
    Filter icon on the Message Templates Report
  4. Click the Parameter dropdown and select Type from the available options.
  5. Click the Value dropdown and select the desired Message Template from the available options.
    Value dropdown showing available Message Template types
  6. Click Add Filter. The filter criteria are applied to the report automatically.
  7. Select the template.
  8. Click Edit Template from the Actions menu on the right-hand side of the screen.
    Edit Template option in the Actions menu
  9. In the Edit Message Template window, adjust the Template as required.
  10. Click Save.

 

Each of the Message Templates is detailed in the table below.

Template Name Default Message Behavior
Skills Qualification

Subject: Begin Your Upskilling Journey on {{LmsName}}

Body:

Hello {{FirstName}} {{LastName}},

Please be advised that you have qualified for an Absorb Skills license in {{LmsName}}.

You can begin your upskilling journey by logging in to {{{LmsLink}}} and navigating to your Profile, where you can start a new Self-Assessment!

Thank you,
{{CompanyName}}
{{CompanyEmail}}

Note: This is a system generated message. Please do not reply to this email.

absorb-skills-qualification.png

No additional parameters to configure in the Skills card.

 

Trigger:

This Message is sent to all Learners that have qualified under the Qualify Learners rules set within the Settings section of the Skills card, once an Admin has enabled this template and clicked Save on the modal.

Absorb Skills Self-Assessment Nudge

Subject: Reminder to Begin Your Upskilling Journey on {{LmsName}}

Body:

Hello {{FirstName}} {{LastName}},

This message is to remind you that you have qualified for an Absorb Skills license in {{LmsName}} but have not yet started your Self-Assessment.

You can access the Self-Assessment by logging in to {{{LmsLink}}} and navigating to your Profile.

Thank you,
{{CompanyName}}
{{CompanyEmail}}

 

Note: This is a system generated message. Please do not reply to this email.

absorb-skills-self-assessment-nudge.png

Frequency, number of nudges, and start date can all be adjusted. This follows the same logic as existing LMS nudge emails.

Trigger:

  • Sent to Learners that have not started a Self-Assessment by the time the first scheduled job is set to run.
  • Messages are scheduled based on the settings entered by the Admin. Starting time (as the basis for scheduling) is based on when the Admin clicks Save on the modal after enabling this message.
    • Example: Max Nudges set to 3, Nudge Every set to 7 Days, Use Start Date disabled. Admin sets and saves these settings on April 22nd, 2024. Expected Result: 3 nudge jobs are scheduled (for April 29th, May 6th, May 13th).

If an Admin adjusts these settings, outstanding jobs are cancelled and rescheduled based on the new parameters.

Absorb Skills Learning Path Nudge

Subject: Reminder to Build Your Learning Path in {{LmsName}}

Body:

Hello {{FirstName}} {{LastName}},

This message is to remind you that you have not yet built your personal Learning Path in {{LmsName}}.

You can get started by logging in to {{{LmsLink}}} and navigating to your Profile, where you will see a prompt that will take you to your personal Learning Path.

Thank you,
{{CompanyName}}
{{CompanyEmail}}

Note: This is a system generated message. Please do not reply to this email.

absorb-skills-learning-path-nudge.png

Frequency, number of nudges, and start date can all be adjusted. This follows the same logic as existing LMS nudge emails.

Trigger:

  • Sent to Learners that have completed their Self-Assessment but not yet created a Learning Path by the time the first scheduled job is set to run.
  • Messages are scheduled based on the settings entered by the Admin. Starting time (as the basis for scheduling) is based on when the Admin clicks Save on the modal after enabling this message.
    • Example: Max Nudges set to 3, Nudge Every set to 7 Days, Use Start Date disabled. Admin sets and saves these settings on April 22nd, 2024. Expected Result: 3 nudge jobs are scheduled (for April 29th, May 6th, May 13th).

If an Admin adjusts these settings, outstanding jobs are cancelled and rescheduled based on the new parameters.

Learning Path Completed

Subject: You have completed all the courses in your Learning Path

Body:

Hello {{FirstName}} {{LastName}},

Congratulations! You have now completed all courses that you had added to your personal Learning Path.

You can still add more courses to your Learning Path if you would like to continue your journey, or you can start a new Self-Assessment to start a new adventure by logging in to {{LmsName}} here: {{{LmsLink}}}

Thank you,
{{CompanyName}}
{{CompanyEmail}}

Note: This is a system generated message. Please do not reply to this email.

absorb-skills-learning-path-completed.png

No additional parameters to configure in the Skills card.

 

Trigger:

This Message is sent when a Learner has completed all Courses they had added to their Learning Path.

Manager Completed Learner Self Assessment Review

Subject: {{ManagerName}} completed a review of your skills assessment

Body:

Hi {{First Name}} {{Last Name}},

{{ManagerName}} completed a review of your skills assessment. To see their feedback:

  1. Click here to go to your profile page
  2. Click on the banner to view your most recent assessment

Thank you,

{{CompanyName}}

{{CompanyEmail}}

Note: This is a system generated message. Please do not reply to this email.

skills-templates-send-message.png

No additional parameters to configure in the Skills card.

Trigger:

When a Manager publishes their assessment of a Learner's Skills, the system sends a priority Message to the Learner. It appears as a Message in the system and is also delivered as an email.

 

Note: The "Click here" in step 1 includes a hyperlink to the User's profile in the Message.

 

Skills Permissions

Absorb Skills includes a dedicated set of Permissions. Once the feature is enabled on a Portal, these Permissions are visible in the Skills section of the View and Edit Role pages for Admins. For broader context on configuring Roles, see Admin Roles & Permissions.

 

These Permissions are automatically added to the following default LMS Roles:

  • Admin
  • System Admin
  • Reporter (View Permissions only)

 

Each Permission available in the Skills section is described in the table below.

Permission Name Notes
Job Roles - View Allows the Admin to access the Job Roles Report.
Job Roles - Modify Allows the Admin to add and edit Job Roles on the Job Roles Report, including adding an alias to a Job Role. For setup steps, see Skills: Configuring Job Roles.
Job Categories - View Allows the Admin to view the Job Categories used to organize Job Roles.
Job Categories - Modify Allows the Admin to create, rename, and delete Job Categories. Job Categories are managed from the Job Roles page using Manage Categories.
Skills - View Allows the Admin to access the Skills Report.
Skills - Modify Allows the Admin to add, edit, and import Skills, and to set a Skill's status, Category, and level descriptions. For setup steps, see Skills: Configuring Skills & Licensing.
Skill Categories - View Allows the Admin to view the Skill Categories used to organize Skills.
Skill Categories - Modify Allows the Admin to create, rename, and delete Skill Categories, and to reorganize Skills between them.
Self Assessments - View Allows the Admin to access the Self-Assessments Report.
Skills Activity - View Allows the Admin to access the Skills Activity Report.
Learner Skill Details - View Allows the Admin to access the Learner Skill Details Report.
Learning Paths - View Allows the Admin to access the Learning Paths Report.

 

Job Categories Versus Skill Categories

Job Categories organize Job Roles, while Skill Categories organize individual Skills. Each is controlled by its own View and Modify Permission.

 

Skills Permissions Visibility

The Skills section only appears on the View and Edit Role pages when Skills is enabled on the Portal and an active license term is in place. If the section is missing, confirm that Skills is enabled and that a license term is currently active rather than future-dated or expired. This applies to all Admins, including System Admins. For licensing details, see Skills: Configuring Skills & Licensing.

 

Learning Path Dashboard Tile

Admins can add a Dashboard Tile to a Department Template to allow for quick access to the Skills Learning Path from the Learner Experience. More information, including additional considerations for this Tile as well as instructions on how to add a Tile to a Department Template, can be found here.

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