This article explains how System Admins can review a User's Absorb Aura conversations using the Aura Chats report. It covers how to access the report, what data is available, how to filter results, and how to export a conversation for offline review.
Report Availability
Admins with the View permission for Aura Chats can view and access this report. The View Dashboard permission allows Admins to view Widgets or Dashboards related to the Aura Chats report. The Export chat logs permission allows Admins to export logs of Aura conversations for offline review. Certain roles have these permissions enabled by default. Custom Roles can be configured to include these permissions.
More information about Default Admin Roles and these permissions can be found in the Admin Roles & Permissions article.
Access the Aura Chats Report
The Aura Chats report is accessed from either the Users Report, or certain Widgets in the Admin Hub. When opened from the Users Report, the Aura Chats report is scoped to a single selected User.
In the Admin Experience, follow these steps:
- Click the Users tile in the left-hand menu, and select Users to open the Users Report.
- Select the row for the User whose Aura conversations you want to review.
- Click View Aura Chats in the Actions menu.
The Aura Chats report opens, prompting the Admin to select from either the Admin or Learner Experience. Once an experience is selected, the report displays that User's Aura chat sessions as individual line items.
The Aura Chats report can also be accessed by clicking View Details in the top right corner of the Total chats, Unique users, Average chat turns, Chat activity, Topic distribution, Topic trends, and Content gaps Widgets. When opened, the report is filtered to match the Widget, including the Experience filter set to match the Widget's selected AI Agent. For more information, see Widgets in the Admin Hub.
Report Data
Each row in the Aura Chats report represents a single chat session. The following columns are available.
Displayed by default:
- Starting Message
- Username
- Department
- Topics
- Content Gaps
- AI Agent
- Turns
- Date Modified
Available as additional columns:
- Date Added
- First Name
- Last Name
- ID
The Aura Chats report also supports standard report functionality, including sorting, additional filtering, pagination, and column configuration.
This section contains information about an upcoming feature for Absorb Aura. For more details, see the Release Notes.
Filter by Topics
Use the Topics filter to confine the displayed chats to one or a selection of Topics from the report. Note that Aura automatically assigns up to three Topics to a conversation based on its content. The list of Topics is dynamic and can change as new conversations occur. Conversations that occurred prior to the availability of this feature are not assigned Topics.
Filter by Content Gaps
Use the Content Gaps filter to refine the list of chats to those with identified content gaps or no content gaps. These gaps occur when an AI Agent cannot find information on requested LMS content like a Course or resource.
Note that this filter is restricted to Yes or No, and only one option can be selected.
Filter by AI Agent
Use the AI Agent filter to narrow the report to conversations from a specific Aura source:
- Microsoft Teams: conversations from the Aura Learner Agent used through Microsoft Teams.
- Admin Assist: conversations from Aura Admin Assist.
- Learner Assist: conversations from the Aura Learner Agent in the LMS or the Aura extension for Google Chrome.
- Course Authoring: conversations from the Aura Create Course Authoring agent.
Export Chat Conversations
A full conversation can be exported as a CSV (Comma-Separated Values) file for offline review by System Administrators. Other Admins require the Export chat logs permission to access this feature.
- Open the Aura Chats report for the desired User.
- Select one or more chat session rows.
- Click Export chat history.
- In the Export chat history modal, click Export CSV.
- Open the downloaded file to review the full conversation, including the sender, message content, timestamp, topics, and any content gaps. Note that conversations with no content gaps display N/A in the Content Gap column in the exported CSV.
Report Limitations
The following limitations apply to the Aura Chats report.
- Report data respects the Admin's existing user management scope. Users outside that scope do not appear in the report or the report exports.
- Admins can view and export chat sessions but cannot delete or modify them.
- Admins can view their own Aura Admin Assist chats through the report, and Aura Admin Assist chats from other Admins within their Department scope.
There is currently no in-app view of a full conversation. Conversations are reviewed through the CSV export.
View Aura Chats Data in the Dashboard
Admins with the correct Aura Chats permissions can add Widgets to view Aura Chats data on their Dashboard.
The following Widgets provide insight into Aura Chats:
- Total chats
- Unique users
- Average chat turns
- Chat activity
- Topic distribution
- Topic trends
- Content gaps
More information about Aura Widgets can be found in the Widgets in the Admin Hub article. The Admin Roles & Permissions article contains more information about the required permissions to view these Widgets.
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