Onboarding
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Please note that the articles in this section do not apply to Starter plans.

Welcome

Absorb strives to respond to requests according to ticket severity as follows:

  • Level 1: < 2 Hours
  • Level 2: < 4 Hours
  • Level 3: < 8 Hours
  • Level 4: < 24 Hours

Ticket severity levels are described in our Terms and Conditions

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